Shipping & Returns

Payments

All credit card payments are processed at the time the order is placed.

Shipping

Every piece of Decibel Designs furniture is made to order and packed by hand with tender, loving care.  Typically, we ship about two weeks after receiving your order. Catalog items include shipping.

Quotes for custom orders include the cost of shipping within the contiguous 48 states. Unless the package will be oversize, in which case we will issue a separate invoice for the actual ship cost only after packing when a label is generated.

Quotes for the rest of the world will show cost of item and ship cost.  Please see the Custom Work page for more information.

Returns

We guarantee your satisfaction. Period.  Full stop. Any shortage or part breakage will be replaced free.

You may return items within 30 days of delivery for a full refund, less the cost of shipping. Please contact us for instructions and a return authorization number.

Custom finishes may not be returned and therefore not refunded. ie; any finish other than Natural or Unfinished. 

In most cases, we will process your refund immediately upon receipt of the returned item.  You should expect to receive it within four weeks—it’s usually sooner. This includes the time it may take for your bank or credit card provider to process our refund request.